Terms and conditions of sale

General terms and conditions of sale

Version of 22 October 2026

1. Scope

These general terms and conditions of sale apply to all orders placed by consumers in the online shop lamaisondesjouets.lu. By confirming an order, the customer declares that they have read and accepted these terms. The version in force at the time of the order applies.

2. The seller

DUMONG s.à r.l.
24, rue de Bastogne, L-9010 Ettelbruck, Luxembourg
Luxembourg Trade Register B5446 – VAT no. LU18124743
Phone: +352 81 81 72 – E-mail: jouets@dumong.lu

Shops:

DUMONG – la maison des jouets, place Marie-Adélaïde, L-9063 Ettelbruck – Tel. +352 81 81 72
DUMONG – la maison des jouets, 52, route de Longwy, L-8080 Bertrange – Tel. +352 45 04 44

3. Products

Products are described with the greatest care. Photos are for illustration; slight differences (colours, packaging) may occur. The age recommendations and safety warnings on the product page and packaging must be followed. Offers are valid while stocks last. If an ordered product turns out to be unavailable, we inform you without delay and refund the amount paid for it within 14 days at the latest.

4. Prices

Prices are shown in euros and include all taxes (Luxembourg VAT included). Delivery within Luxembourg and in-store pickup are free. The price shown when the order is confirmed applies.

5. Ordering

The customer selects products, enters their details, chooses the delivery and payment method and accepts these terms. Before confirming, they can check the order summary and correct any input errors. The order is placed by clicking the order button, which entails an obligation to pay. A confirmation is sent by e-mail; the contract is concluded on receipt of this confirmation. We reserve the right to refuse an order in the event of a previous dispute or an abnormal request.

6. Payment

Payment is made by card (Visa, Mastercard…) through our secure payment provider Stripe. The amount is charged when the order is placed. We never have access to your card details.

7. Delivery and in-store pickup

Delivery area: the online shop delivers within Luxembourg only. Orders for delivery to another country must be placed via letzshop.lu.
Timing: orders are usually prepared the same or the next working day and delivered 1 to 2 working days after dispatch. Unless agreed otherwise, delivery takes place no later than 30 days after the order.
Click & Collect: free pickup is available at our shops in Ettelbruck and Bertrange.
Receipt: please check the parcel on delivery and tell us promptly about any damage or missing item.

The risk of loss or damage passes to the customer when they, or a third party designated by them, take physical possession of the goods.

8. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The period starts on the day you, or a third party designated by you (other than the carrier), take physical possession of the goods. For several goods delivered separately, it starts when you receive the last item.

To exercise this right, inform us of your decision by a clear statement (by post to DUMONG s.à r.l., 24, rue de Bastogne, L-9010 Ettelbruck, or by e-mail to jouets@dumong.lu). You may use the model withdrawal form below, but it is not obligatory. It is enough to send your communication before the period expires.

Effects of withdrawal: we will refund all payments received from you, including standard delivery costs, no later than 14 days from the day we are informed of your decision, using the same means of payment as the original transaction unless agreed otherwise. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them. You must send the goods back no later than 14 days after informing us of your withdrawal; you bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions: the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised, nor to sealed goods that are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery.

9. Legal guarantee of conformity

All products benefit from the legal guarantee of conformity under the Luxembourg Consumer Code for two years from delivery. In the event of a lack of conformity, you may request repair or replacement and, in the cases provided for by law, a price reduction or termination of the contract. This guarantee applies independently of any commercial guarantee from the manufacturer. For any claim, contact us on +352 81 81 72 or at jouets@dumong.lu.

10. Personal data

Data collected when you order is used only to process and follow up your order, for customer service and to meet our legal obligations, in accordance with the General Data Protection Regulation (GDPR). You can exercise your rights of access, rectification, erasure and objection by writing to jouets@dumong.lu. You may also lodge a complaint with the Commission nationale pour la protection des données (CNPD).

11. Complaints and mediation

For any question or complaint, please contact us first – we always look for an amicable solution. If no agreement is reached, you can contact the Service national du Médiateur de la consommation free of charge: 6, rue du Palais de Justice, L-1841 Luxembourg – www.mediateurconsommation.lu – info@mediateurconsommation.lu.

You may also contact the Union luxembourgeoise des consommateurs (ULC, www.ulc.lu) or, if you live in another EU country, the European Consumer Centre Luxembourg (www.cecluxembourg.lu).

12. Intellectual property

The texts, images, logos and other content of this website are protected by copyright and trademark law. Any reproduction without prior permission is prohibited.

13. Applicable law

These terms are governed by Luxembourg law. This choice does not deprive consumers of the protection afforded by the mandatory provisions of the law of the country where they habitually reside. In the event of a dispute, the courts designated by law have jurisdiction.

Annex – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To DUMONG s.à r.l., 24, rue de Bastogne, L-9010 Ettelbruck, Luxembourg – jouets@dumong.lu:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:

(*) Delete as appropriate.