Accessibility statement

DUMONG s.à r.l. is committed to making its online shop lamaisondesjouets.lu accessible to everyone, including people with disabilities, in accordance with the Luxembourg law of 8 March 2023 on accessibility requirements for products and services.

Compliance status

The online shop is partially compliant with the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, due to the non-compliances listed below.

Non-accessible content

Colour contrast: some text (prices, footer links, menus, secondary notes) does not have sufficient contrast with its background.
Links in text: some links are distinguished from the surrounding text by colour only.
Product pages: two buttons (image gallery) have no name readable by screen readers, and some tabs and lists are not correctly marked up.
Contact form: one field is not associated with a label.
Home page: one menu toggle has no accessible name.
Image descriptions: alternative texts of product photos repeat the product name and do not always describe the image.

We are working to fix these issues and aim to achieve compliance by 30 June 2027 at the latest.

Contact

If you cannot access any content or service, contact us: we will provide the information in another form or help you place your order.

Phone: +352 81 81 72
E-mail: jouets@dumong.lu
In store: place Marie-Adélaïde, L-9063 Ettelbruck – 52, route de Longwy, L-8080 Bertrange

How the service meets accessibility requirements

The website works with common browsers, adapts to mobile screens and text can be enlarged.
Each product page shows the name, price, a text description, the recommended age where known and delivery information.
Information on delivery, payment and terms of sale is available as text in French, German and English.
Card payment is processed by Stripe, with 3D Secure confirmation depending on your bank.
Personal help is available by phone, by e-mail and in our two shops.

Enforcement procedure

If you believe our service does not meet the accessibility requirements and our reply does not satisfy you, you can contact the Office de la surveillance de l’accessibilité des produits et services (OSAPS): accessibilite-produits-services.public.lu.

Preparation of this statement

Prepared on 22 October 2026 based on an automated evaluation (WCAG 2.1 AA) of representative pages: home, category, product page, terms of sale, contact. It will be updated at least once a year.